DEFEND INSURANCE measures in connection to Coronavirus

Dear partners,

We would like to inform you about our measures in response to the emergency situation related to the spread of the viral disease COVID-19 and the applicable government restrictions. We do not underestimate the current conditions and we are aware of the seriousness of the situation.

1 / DEFEND INSURANCE will continue to be in permanent operation and will provide all standard services (eg claims handling, complaint processing and customer service, etc.). All our staff will be working from home and are available for communication anytime during the standard working hours.

2 / Visits to the dealerships will be temporarily suspended due to the emergency situation.

3 / If you become aware that one of your employees is positive for coronavirus testing, we ask you to immediately inform DEFEND Management or your account manager at DEFEND INSURANCE. We have not received such information from any our partners yet.

All our emergency systems and procedures were tested in December and we are ready to continue with all operations under this model for as long as needed.

If you have any further requests or questions, please feel free to contact us at any time.

Regards,

Team DEFEND INSURANCE

DEFEND INSURANCE Sp. z o.o.  
T: +48 32 797 10 41 E: info@defendinsurance.pl