Warranty can be arranged only for cars bought in AAA AUTO from Aures Holding group (AAA AUTO, Mototechna,AutoDiskont). AAA AUTO offers Carlife Garance already in price of most of the cars and is one of few dealers of used cars, that protect their clients this way.

Please note that any concerns arising from contractual obligations between the vehicle vendor and the buyer are dealt with as a complaint to the dealer directly. If you are unsure whether to direct your concern to the dealer, feel free to contact us at +420 284 022 397.

• Report of Damage Event:
  When you (insured party or on behalf of the insured) become aware of any damage that could lead to a claim you must report the damage immediately after the occurrence of the damage on +420 284 022 397 or email carlife@fortegra.cz.
  In order to register a claim the claims adjuster will need to know the policy number or vehicle VIN code.
  
• Selecting a warranty:
  In order for us to assess your claim, you must allow us or our authorised repairer to inspect your vehicle. Alternatively, you may be authorised to take your vehicle to any VAT registered repairer.
  
• Completing the form and documenting required documents
  The Insured must then fill out the Claim Report Form and provide the following documents:
  - diagnostics statement (diagnostic protocol, mechanical failures then detailed description of defect from selected claims insurer)
  - preliminary budget for the cost of repairing a vehicle from your chosen item on the territory of the Czech Republic (repair costs - spare parts and hourly rate + material and parts + VAT)
  - photo: damaged part, VIN vehicle, tachometer, vehicle view incl. SPZ
  - in the case of a covered part of the engine, it will be necessary to document the service history of the vehicle from the date of its purchase (in particular proof of oil change in the engine, eg service book or invoice for replacing oil from repair, etc.)
  
  No vehicle repair may be performed without the express permission of the administrator. Only dismantle damaged parts due to fault diagnosis or if necessary because of damage. All other costs and work commenced prior to the approval by the administrator will be covered by the insured and are automatically the basis for rejecting claims.
  
• Assessment and payment of insurance benefits
  After receiving all required documents, we will assess your claim. Once your claim has been approved, after the vehicle has been repaired, you will be required to email us an invoice for the repair of the vehicle, a photograph of the old and new parts (both parts in one photograph) and photographs of the new parts mounted on the vehicle.